KitchenAid refrigerator not dispensing water: Fix it Now

A KitchenAid refrigerator is essential in any commercial kitchen, handling everything from food storage to dispensing chilled water and ice. But when the water dispenser stops working, it can disrupt operations. Whether used for ingredient prep or customer service, a malfunctioning dispenser is a major inconvenience. Fortunately, several common issues can cause this problem, and most of them can be easily fixed. In this article, we’ll explore the primary causes of a KitchenAid refrigerator not dispensing water and provide practical solutions to get your kitchen running smoothly again.

Common Causes and Fixes for a KitchenAid Refrigerator Not Dispensing Water

Here are the common causes and fixes for a KitchenAid refrigerator not dispensing water. 

1. Water Filter

The water filter in your KitchenAid refrigerator is designed to remove impurities and provide clean, fresh water. Over time, though, it may clog, decreasing or even stopping the flow of water. One of the most frequent reasons why a refrigerator does not dispense water is a clogged filter.

Fix: Replace the Water Filter

Replacing the water filter is a simple and effective solution. Here’s how to do it:

• Locate the Filter: Depending on your model, the water filter is usually located inside the fridge or at the bottom of the refrigerator compartment.

• Remove the Old Filter: To remove the old filter, twist it counterclockwise.

• Installing a New Filter: Tighten the new filter by rotating it clockwise. KitchenAid recommends replacing the water filter every 6 months.

• Reset the Filter Light: After changing the filter, make sure to reset any filter change indicators on your refrigerator.

If the issue persists even after changing the filter, it might be time to consider KitchenAid refrigerator replacement parts. Sometimes, internal components can wear out, and replacing them ensures your fridge works like new again.

2. Water Supply Line

The water supply line is responsible for carrying water to your refrigerator from your residence or place of business. If there’s a kink, blockage, or leak in the supply line, it can prevent the refrigerator from dispensing water properly.

Fix: Inspect and Fix the Water Supply Line

To fix a water supply line issue, follow these steps:

• Turn Off the Water Supply: To prevent spills, switch off the refrigerator's water supply before beginning any tasks.

• Check the Line for Kinks or Leaks: Ensure that the water line from the source to the fridge is not damaged in any way, including kinks or leaks.

• Maintenance: If the line is kinked or damaged, then it should be straightened or replaced as the case may be.

• Check Connections: Ensure the water line is tightly connected at both the fridge and water source ends. A loose connection could prevent water from reaching the fridge.
  

After inspecting and repairing the water supply line, switch the water supply back on and check the dispenser. If there’s no more obstruction, the water should flow freely.

3. Control Lock

Many KitchenAid refrigerators are equipped with a control lock feature designed to prevent accidental button presses. While this feature is useful for preventing unwanted changes to settings, it can also lock the water dispenser, rendering it non-functional.

Fix: Unlock the Control Lock

Here’s how to disable the control lock:

• Locate the Control Lock Button: Typically, you will find this button on the refrigerator’s control panel. On some models, it might be a “Hold” button or a dedicated lock icon.

• For a few seconds, usually three to five seconds, press and hold the control lock button until the lock icon vanishes from the screen. This should unlock the water dispenser and make it usable.
  

If the refrigerator is still not dispensing water, check the other causes listed here to ensure there are no additional issues.

4. Door Switch

Your KitchenAid refrigerator's door switch makes sure that the dispenser doesn't run when the door is open. If this switch malfunctions, it could prevent the water dispenser from functioning properly, even if everything else seems fine.

Fix: Inspect the Door Switch

To troubleshoot the door switch:

• Check the Switch Mechanism: When the door is closed, the switch should be engaged. If the door switch is malfunctioning, the water dispenser will not work.

• Test the Switch with a Multimeter: Check for continuity in the switch using a multimeter.  If the switch doesn’t show continuity, it may need to be replaced.

• Replace the Switch: If you determine the switch is faulty, order a replacement part and install it according to your refrigerator’s manual.
  

Once the door switch is replaced, test the dispenser again to see if it’s working.

5. Water Pressure

Another frequent issue that may result in a KitchenAid refrigerator ceasing to dispense water is low water pressure. In commercial kitchens, where water pressure fluctuates due to heavy usage, this is a frequent issue. Insufficient water pressure will prevent the refrigerator from dispensing adequate water.

Fix: Increase the Water Pressure

To fix water pressure issues:

• Check Water Pressure: Water flow to the dispenser may be impacted if the water pressure is too low (less than 30 PSI). To check the pressure at the water supply valve, use a water pressure gauge.

• Inspect the Valve: Ensure that the refrigerator's water valve is completely open. The water flow may occasionally be restricted by a partially closed valve.

• Call a Plumber: If the pressure is consistently low, you may need to contact a plumber to improve the pressure in your water supply system.
  

Once the water pressure is restored, your dispenser should start working again.

A KitchenAid refrigerator not dispensing water can be easily fixed with the right approach. Maintaining it regularly helps ensure its dependability and lifespan. If troubleshooting is unsuccessful, a qualified technician can provide additional support.

Written by Allen Rode for PartsFe, your trusted source for a variety of high-quality commercial restaurant equipment, including refrigerator and oven parts.